RMA (Return Material Authorization) Policy
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RMA Policy
CELEXIS International – Warranty & RMA (Return Material Authorization)
Policy
At CELEXIS International, we are committed to providing efficient and professional after-sales support. Customers requesting warranty service must follow the Return Material Authorization (RMA) procedure outlined below.
RMA Procedure
Submit an RMA Request
• Complete the official CELEXIS International RMA Request Form.
• Email the completed form to the CELEXIS International RMA Department.
• The standard RMA approval period is within two (2) business days, subject to receiving a fully completed RMA request form.
RMA Authorization
• An approved RMA number authorizes the return of the product only.
• RMA approval does not guarantee warranty acceptance. All returned products are subject to physical inspection and technical evaluation by the CELEXIS International Technical Department.
Product Return Requirements
• Only the products listed and approved in the RMA request may be returned.
• Returned products must exactly match the approved RMA documentation.
• All products should be individually packed in anti-static bags and, whenever possible, in their original packaging to prevent transit damage.
Physical Damage Policy
- Products found with physical damage that is not covered under warranty will not receive an RMA acceptance.
- Such products will be stored for 15 calendar days from the date the customer is notified.
- Customers may arrange collection or return shipment at their own expense during this period.
- Unclaimed products after 15 days may be disposed of or scrapped by CELEXIS International.
Customer Responsibilities
To avoid delays in warranty processing, customers are requested to:
- Submit a complete and accurate RMA request form.
- Return only approved products.
- Use appropriate anti-static and protective packaging.
- Ensure products are free from unauthorized labels or markings.
- Strictly follow all CELEXIS International RMA and DOA procedures.
Failure to comply with the above requirements may result in delays, rejection of the RMA request, or loss of warranty coverage.
Warranty Conditions
The warranty will be considered void under any of the following circumstances:
- Physical damage caused by the customer.
- Damage due to electrical shock, power surge, or misuse.
- Missing, altered, or damaged serial numbers.
- Removal or tampering of warranty labels or security seals.
- Products returned with additional labels or stickers attached. Any labels other than the original product labels should be removed before shipment.
Product Inspection
- Every returned product will undergo a complete physical and technical inspection.
- Products that do not comply with CELEXIS International’s RMA requirements or warranty conditions will be rejected and treated as Out of Warranty (OOW).
Credit Notes & Refunds
- Approved RMA refunds for components will be processed based on the current product value.
- Credit Notes will normally be issued within 3–5 business days after receipt, inspection, and approval of the returned products.
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